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Scentsy's CCPA Policy

Updated December 19, 2019
  1. Collection and Use of Personal Information.

    Scentsy, Inc. (“Scentsy”) may collect personal information from You. Personal information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirection, with a particular consumer or household. You may be asked to provide Your personal information anytime You are in contact with Scentsy or a Scentsy affiliated company. Scentsy and its affiliates may share this personal information with each other and use it consistent with this CCPA Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if You choose not to do so, in many cases we will not be able to provide You with our products or services or respond to queries You may have.

  2. What Personal Information We Collect.
    • When You create a Scentsy Consultant Account, purchase a product, or contact us, we collect a variety of information, including Your name, mailing address, phone number, e-mail address, and contact preferences. When You make a purchase, we collect payment information from You.
    • When You, as a Scentsy Independent Consultant, acquire information regarding Your customers and then upload that information to Scentsy, Scentsy will store whatever personal information regarding Your customers that You have uploaded on Scentsy servers.
  3. How we use Your Personal Information.
    • The personal information we collect allows us to keep You posted on Scentsy’s latest product announcements, software updates, and upcoming events. If You don’t want to be on our mailing list, You can opt out anytime by navigating to the unsubscribe link in the last e-mail You received from Scentsy. You will have the option to unsubscribe from an individual list, or from all Scentsy lists.
    • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
    • We may use Your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of Scentsy Consultants.
    • From time to time, we may use Your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to Your interaction with Scentsy, You may not opt out of receiving these communications.
    • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Scentsy’s products, services, and customer communications.
  4. Collection and Use of Non-Personal Information.

    We also collect information in a form that does not identify any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

    • We may collect information such as language, zip code, area code, unique device identifier, referrer URL, and the time zone where a Scentsy product is purchased so that we can better understand customer behavior and improve our products, services, and advertising.
    • We may collect information regarding customer activities on any of our websites. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated information is non personal information.
    • We may collect and store details of how You use our services. This information may be used to improve the relevancy of results provided by our services.
  5. Cookies and Other Technologies.

    Scentsy’s websites, e-mail messages, and advertisements may use “cookies” and other technologies such as tracking, re-marketing tags, and pixels based on context, e.g., a search query, a channel You are reading, or inferred interests. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non personal information. We design and target advertising based on how You interact with Scentsy. If You do not wish to receive ads targeted to Your interests from Scentsy, You can choose to limit ad tracking, which will opt Your Scentsy ID out of receiving such ads regardless of what device You are using. You may still see ads based on context like a search query or a channel You are reading. Scentsy and our partners also use cookies and other technologies to remember how You used our website. Our goal in these cases is to make Your experience with Scentsy more convenient and personal, and provide You better customer service. To limit ad tracking, use Your browser’s settings to disable cookies and other tracking tools. Please note that certain features of the Scentsy website will not be available once cookies are disabled.

    We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Scentsy may use this information in our marketing and advertising services.

    In some cases we use a “click-through URL” linked to content on the Scentsy website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our marketing communications.

  6. Disclosure to Third Parties.

    At times Scentsy may make certain personal information available to strategic partners that work with Scentsy to provide products and services, or that help Scentsy market to customers. Personal information will only be shared by Scentsy to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

    • Upline and Downline Consultants. If You are a Scentsy Independent Consultant, Scentsy will provide Your name, e-mail address, phone, and mailing address to Scentsy Independent Consultants on Your team and group so that You can receive the benefits of team and group training and fun events, and so You can provide support to Your team and group.
    • Service Providers. Scentsy shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to You, managing and enhancing customer data, providing customer service, and assessing Your interest in our products and services. Scentsy also shares Your information with financial institutions who provide payment (both to and from You) services. These companies are obligated to protect Your information and may be located wherever Scentsy operates.
    • Legal. It may be necessary − by law, litigation, or requests from government authorities − for Scentsy to disclose Your personal information. We may also disclose information about You if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about You if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
    • Corporate Change. Additionally, in the event of a reorganization, merger, or sale of Scentsy we may transfer any and all personal information we collect to the relevant third party.
  7. Does Scentsy Sell Personal Information?

    Never. Scentsy does not sell customer or Independent Consultant personal information to anyone, for any reason.

  8. Protection of Personal Information.

    Scentsy takes the security of Your personal information very seriously. When Your personal information is stored by Scentsy, we use computer systems with limited access housed in facilities using physical security measures. When You use some Scentsy products and services that by their nature are public facing, such as when You post on a social media forum (including, for example, a Scentsy Facebook group), the personal information and content You share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information You choose to share or submit in these instances. For example, if You list Your name and e-mail address in a forum posting, that information is public. Please take care when using these features.

  9. Retention of Personal Information.

    Scentsy will retain Your personal information for as long as You have a Scentsy account. After Your Scentsy account is terminated, we will retain Your personal information for as long as necessary to fulfill the purposes outlined in this CCPA Policy, unless a longer retention period is required or permitted by law.

  10. Access to Personal Information.

    You can help ensure that Your contact information and preferences are accurate, complete, and up to date by logging in to Your Consultant account on Your Workstation. For other personal information we hold, we will provide You with access (including a copy) upon Your request. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting

  11. Children & Education.

    We understand the importance of taking extra precautions to protect the privacy and safety of children using Scentsy products and services. Children under the age of 18, are not permitted to create their own Scentsy IDs; instead, a parent must obtain the account and provide the parent’s information to Scentsy. If we learn that we have collected the personal information of a child under 18 we will delete the information as soon as possible.

  12. Third Party Sites and Services.

    Scentsy websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties.

  13. CCPA.
    • Your Rights Under the CCPA. If You are a resident of California, or domiciled in California, the CCPA grants You the following rights:
      1. Access to Your Personal Information. You have the right to receive a copy of Your personal information that Scentsy has collected. Ordinary requests will be granted without charge to You within forty-five (45) days of when You make the request. In cases of excessive, unreasonable, or repeated requests Scentsy may charge You a reasonable fee and may require additional time to grant Your request. Also, Scentsy may use reasonable means to confirm Your identity before granting any request for information so as to prevent granting fraudulent requests. To request a copy of Your personal information, please contact us by e-mail at, or by toll-free phone at 1-877-895-4160.
      2. To have Your Personal Information Deleted. You have the right to have your personal information deleted by Scentsy. You may exercise this right by e-mailing us at, or by calling us toll-free at 1-877-895-4160. We will comply with Your request, at no charge to You, within forty-five (45) days of Your request, by deleting Your account, along with all of Your information that is subject to any Scentsy processing. Naturally, after we grant Your request You will not have access to any Scentsy products or services unless and until You open a new Scentsy account. Scentsy may use reasonable means to confirm Your identity before granting any request for information so as to prevent the granting of fraudulent requests.
      3. Portability. You have the right to receive a copy, in a portable format, of Your personal information that Scentsy has collected. Ordinary requests will be granted without charge to You within forty-five (45) days of when You make the request. Scentsy may use reasonable means to confirm Your identity before granting any request to transfer information to You or another party so as to prevent granting fraudulent requests. To request a copy of Your personal information in a portable format, or to request a direct transfer of Your information, please contact us by e-mail at, or by toll-free call at 1-877-895-4160.
  14. Privacy Questions.

    If You have any questions or concerns about Scentsy’s CCPA Policy or information collection, or if You would like to make a complaint about a possible breach of privacy laws, please contact us at, or call us at 1-877-895-4160. You can also visit our website at for more information.

  15. Updates to the CCPA Policy.

    Scentsy may update its CCPA Policy from time to time, as posted on our website at